PP
Phuthuma P
1 reviews | Active since Oct 2021
26 Feb 2024, 14:12
Horrible Service
I used the online portal under my account to submit a ticket on why when I check the statement of account the amount(balance) is a negative amount.
the response was that "Good day, please note that the balance is for your active address Unit No#21,23 William Street, Cotswold, Gqeberha, Eastern cape. Regards Home-Connect."
Horrible service all around
Helpful (0)
Replies (2)0
Replies (2)
Home-Connect's replyOfficial
26 Feb 2024, 14:15Dear Customer, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards
Home-Connect's reply26 Feb 2024, 14:15
Official
Dear Customer, we apologize if we haven't been able to address your problem adequately. Your satisfaction is important to us, and we want to ensure that we resolve any concerns you may have. A senior service agent will be in touch with you shortly. Thank you for your patience, and we look forward to assisting you further. Best regards
PP
Phuthuma P's updateReviewer Update
26 Feb 2024, 16:02Good day,
The way that your company deals with customer complaints is mediocre at best. I provided both of my contact numbers, and yet your "agent Rea" says that they can't get hold of me and I must call , when both the numbers are active and working fine, with no call traffic for the past two hours.
I guess I expected a miracle from your company to answer a simple query. I don't need calls, this should be a simple explanation of why the account is on a credit.
The way that your company deals with customer complaints is mediocre at best. I provided both of my contact numbers, and yet your "agent Rea" says that they can't get hold of me and I must call , when both the numbers are active and working fine, with no call traffic for the past two hours.
I guess I expected a miracle from your company to answer a simple query. I don't need calls, this should be a simple explanation of why the account is on a credit.
PP
Phuthuma P's update26 Feb 2024, 16:02
Reviewer Update
Good day,
The way that your company deals with customer complaints is mediocre at best. I provided both of my contact numbers, and yet your "agent Rea" says that they can't get hold of me and I must call , when both the numbers are active and working fine, with no call traffic for the past two hours.
I guess I expected a miracle from your company to answer a simple query. I don't need calls, this should be a simple explanation of why the account is on a credit.
The way that your company deals with customer complaints is mediocre at best. I provided both of my contact numbers, and yet your "agent Rea" says that they can't get hold of me and I must call , when both the numbers are active and working fine, with no call traffic for the past two hours.
I guess I expected a miracle from your company to answer a simple query. I don't need calls, this should be a simple explanation of why the account is on a credit.