Horrible service

Dear Lunga,Thank you for reaching out to us regarding the issue you experienced with your fibre connection. I understand how frustrating it can be to encounter such problems, especially when it affects your daily activities.I apologize for the inconvenience caused by the lack of data on the 24th. I will do my best to assist you in resolving this matter and ensuring that you receive the compensation you deserve.To further assist you, could you please provide me with the following details:- Your account number or username associated with your Home Connect service.- The specific date and time when you experienced the lack of data.Once I have these details, I will investigate the issue and work towards finding a suitable resolution. Please rest assured that I will do my utmost to ensure that this problem is resolved promptly.In the meantime, I understand your frustration with the difficulty in contacting Home Connect. I apologize for any inconvenience caused. I will pass along your feedback regarding the unresponsive calls and the ineffective WhatsApp chat to the relevant department. We are continuously working on improving our customer service channels to serve you better.Thank you for your patience and understanding. I look forward to assisting you further.Best regards,MenziHome-Connect Customer Service