HORRIBLE SERVICE

I am having the WORST experience with Homeconnect today. I'm already frustrated by everything going on, I try calling you guys, stay on the line for over 20 min then finally request to chat with someone on whatsapp, a person named Thobeka responds,I explain my long issue to her and she says what she says and ends the chat, like really? I'm not done asking questions or trying to get a way forward. First of all you people canceled my account without me requesting this or missing any payment. Next day you go ahead as normal and make a debit order on my account. Today I woke up with no internet connection, we did trouble shooting then I get told my account was canceled on Vumatels end. A ticket was submitted and of course I followed up with Vumatel and they told me they don't cancel anything unless the request comes from Homeconnect, 2 they said if the account is canceled there's nothing they can do I need to place a new order and all I was doing was making a follow up on my options and this person just ended the chat on me! I would like to request to be refunded immediately because it makes no sense why you charged me if my account is canceled, I'll sign up with a new better provider that will know to treat people better especially if they know they ****ed up.