Horrible service

I am extremely disappointed with Home Connect.

They increased my package without any discussion or approval from my side. I never agreed to any upgrade, yet my account was changed regardless. This is completely unacceptable and unprofessional.

What is even more frustrating is that when I requested proof of this so-called “agreement,” they are now refusing to provide me with the call recording. If they claim I approved this change, then they should have no issue providing the evidence.

This raises serious concerns about how this company operates and whether customer consent is being respected at all.

I expect:

Immediate reversal of the package to the original plan

A clear explanation of how this change was made without my consent

The call recording proving that I agreed (if it even exists)

I will be escalating this matter further if it is not resolved urgently.

Very poor service.