Horrible, painful service and non-existant customer support.

Fairly ok experience with this ISP for a while.

The downsides of dealing with them were:

Horrible/non-existant technical + customer support Operations department is basically non-existant, I waited 3 months with no answer for a fibreoptic line to be moved, which was done in less than 5 minutes when the technician arrived. I was not charged for 3 months as per the promotion, which I was grateful for but then upgrading my line from 20 -> 50mb was also pulling teeth from a wild animal.

It then took another 2-3 months for them to get the hops sorted on the network so I didn't constantly have disconnections and high latency to overseas servers, as ALL traffic was being routed over a VPN server so: CPT -> JHB -> CPT -> SAIX -> Breakout internationally.

Not impressed with their service and won't consider this ISP again, poor customer service is the driving factor as to why a business will fail and get bad reviews. Not to mention my other review was removed for "violation of TOS". If this review gets removed too I'll take this up with the CPA if bad reviews are being paid to get removed under a supposed "violation of TOS".