Horrible experience with company

It is because of the help I got from the agent KeryN I am giving home connect a 3 star. She was very helpful. Other then that Home connect should get only one star. They billed me from the 30 November however KeryN only connected me today 2/12 as well as they didn’t send me no sms with my details to log on but they charged me pro rata. I will definitely be moving to a better ISP. I won’t recommend this company. Thank u to the agent who helped me after all the hassle the company gave.