WM
Warren M
1 reviews | Active since Apr 2015
02 Sept 2024, 08:43
Horrible Customer Service
My service has been suspended even after making a payment that was demanded for an unresolved dispute on my account.
When I took the service , there was endless connection issues that prevented me from using the service. I then received a bill R635 with prorated charges. Even though my last hello Peter post was acknowledged, the credit was never looked into for these charges on no services used for the start of my account.
I woke up Sunday 1st September to no service even after making this payment on Saturday.
Ref MANW004
I want my service fixed and reconnected today!
Any communication is by email ONLY!!
Helpful (0)
Replies (3)0
Replies (3)
Home-Connect's replyOfficial
02 Sept 2024, 08:44Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.
Home-Connect's reply02 Sept 2024, 08:44
Official
Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.
WM
Warren M's updateReviewer Update
02 Sept 2024, 18:28Nobody has contacted me!
WM
Warren M's update02 Sept 2024, 18:28
Reviewer Update
Nobody has contacted me!
Home-Connect's replyOfficial
03 Sept 2024, 08:09Dear Warren, there was a cancellation on your account due to an outstanding payment. The services was cancelled, as the amount that was paid was done the day before the cancellation took effect. Once the payment has been allocated, kindly re-apply in order for us to het your services up and running. Best Regards, Home-Connect Team
Home-Connect's reply03 Sept 2024, 08:09
Official
Dear Warren, there was a cancellation on your account due to an outstanding payment. The services was cancelled, as the amount that was paid was done the day before the cancellation took effect. Once the payment has been allocated, kindly re-apply in order for us to het your services up and running. Best Regards, Home-Connect Team