Horrible customer service

Zero communication and service. My fiber line has been down for the past 2 days, after numerous attempts to address and understand the issue I merely get an it is not our fault/problem, it is VUMA, but I may not communicate with them. Today I get communication that it will be down for a week due to cable maintenance. No prior warning, I work from home and connectivity is essential. I have been a client since 2017, have now cancelled my account and am moving to Web-Africa, cheaper than Home connect for the same speed