Horrible customer experience

Very poor, their customer service is horrible, we were moved from Dashfibre end of November, Dashfibre had sent communication that we will be moving to Home-connect during the month of November, on the 25th of November 2021, i made payment to Dashfibre as i always did every other month, on the 31 of November 2021 Home-connect sent an invoice, i then rep**** to tell them that i had already made payment to Dashfibre and sent proof of payment. I didn't receive any response whatsoever, i then assumed that all was sorted. On the 25th of December 2021 i made payment to Home-connect, to my surprise on the 8th of January i received an email from their accounts department saying i have an outstanding balance and i need to pay or else they would disconnect the fibre, i then rep**** with the proof payments, nothing was said, instead our network was disconnected, called numerous times with no success, eventually we got through and spoke Bruno who helped us to get reconnected again, the following Month February 2022 on the 8th we received an email from them again saying we are owing, my husband then called Bruno and he sorted it out again, same thing happened again in March and in April. My husband then told Bruno that if they cannot fix this then they should say so. The on the 8th of April i get an invoice saying i have to pay R108 penalty, like i really don't understand because i have been paying for the internet service on monthly basis and the required amount, but every month i get disconnected and told that i am owing, right now i have an invoice that says i owe R886, to my knowledge i need to pay R649 on the 25th to cover for the month of May. I am truly disappointed with Home-connect.,their service is very poor,i have never experienced such problems with Dashfibre before, and worst of all we didn't choose to migrate to Home-connect. I wouldn't recommend this fibre to anyone, they accounts and customers service is very useless. Their internet has no problem, works very well but communication from their side is horrible.