Horrible Customer Experience

Hi Guys

I would like to take this opportunity to thank you for your horrible customer experience, I signed up for the prepaid fibre through your agents who were issuing pamphlets after the fibre infrastructure was installed in our area, recieved an easy pay account number to make the payment of which I did the following day, recieved no communication from your so called team, I had to take initiative to call and find out what the hold up was only to find out that one of your *********** employees captured 2 addresses on my profile, I asked why was this inconveniencing me as it was an internal error, I was advised 5hat I would be fixed, also reached out to the vuma team via Twitter who were quick to advise me to ask for a refund rather than assisting in resolving this issue.

I have sent in the refund request and would like that actioned as soon as possible, I had family members looking to install fibre and have recommended they use other ISP's because wow. Looking forward to hearing from you. Logged for a refund with someone called Amy and being taken from pillar to post. Milton Setswaro ***