FC
Frans C
1 reviews | Active since Apr 2013
27 May 2020, 16:37
Horrible Application Process by Home Connect
Horrible application process experience. After completing forms online then you are forgotten. Some of the support teams don't even care. I dealt with so many that I even requested to cancel my application. Post cancellation and after finding a new service provider I cannot active my account because they didn't cancel with FrogFoot. Few days later, numerous calls I'm still not cancelled. Asked for my data to be removed after cancellation and still no action. What's worse is there's no call ref numbers. Each call is new. The amount of airtime I wasted.
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Replies (3)
Home-Connect's replyOfficial
27 May 2020, 21:31Good Evening we have escalated this matter to management and will be in contact with you tomorrow
Home-Connect's reply27 May 2020, 21:31
Official
Good Evening we have escalated this matter to management and will be in contact with you tomorrow
FC
Frans C's updateReviewer Update
28 May 2020, 10:31No one called me. I called 3 times already this morning. First reception hanged up. Secondly, I'm being moved between consultants and Boipelo is always busy. Long hold and no call back. 3rd call, Selina made a promise to call me back before end of business becuase she still has to communicate with FrogFoot. Isn't there notes on the system that show progress notes to different consultants? H-C can you help me please? This cannot continue for another full day just to cancel. How many days must one call. Seems action is taken only when I call and its always at the same state.
FC
Frans C's update28 May 2020, 10:31
Reviewer Update
No one called me. I called 3 times already this morning. First reception hanged up. Secondly, I'm being moved between consultants and Boipelo is always busy. Long hold and no call back. 3rd call, Selina made a promise to call me back before end of business becuase she still has to communicate with FrogFoot. Isn't there notes on the system that show progress notes to different consultants? H-C can you help me please? This cannot continue for another full day just to cancel. How many days must one call. Seems action is taken only when I call and its always at the same state.
Home-Connect's replyOfficial
28 May 2020, 11:37Good Day please can you advise if Selina from our operations department has been in contact with you ?
Home-Connect's reply28 May 2020, 11:37
Official
Good Day please can you advise if Selina from our operations department has been in contact with you ?