JM
Johan M

1 reviews | Active since Sept 2021

15 Oct 2021, 12:09

********** Service

Hi. I can't believe the horrible service I receive from Home Connect. Infact there is no service to speak about. I tried to call them twice aftere another, holding on for 5min then the call just drops. Sent them 3 or more mails which they ignore. I app**** for my Fiber to be moved to a new address befor the 1st of October, after 2 weeks i still did not get feedvack for a duplicate ordr on the same address, then eventually that gets rectified after 3 weeks then to hear that installation will take 2 to 4 weeks from the first just to see on their portal the stimated installation or live date is only 25 Nov, which infact is alot longer that 4 weeks. This is **********. I will strongly suggest staying awya from Home Connect. As i will now go look for a ISP that wants to provide a service to me.

0
Replies (2)
Home-Connect
Home-Connect's reply15 Oct 2021, 17:02
Official
Good day Johan.

We apologies for the experience you have had.
One of our agents will be in contact with you to discuss a resolution .

Kind regards 
Home-Connect
Home-Connect's reply20 Oct 2021, 13:51
Official
Dear Johan 
 
Thank you for your patience and reaching out to Home Connect. 
We believe that your query has been resolved, please feel free to contact us directly if you are unhappy with the resolution or require further assistance.
 
Regards
Home Connect Team