JL
Jeanette L
1 reviews | Active since Mar 2021
16 Jun 2024, 03:24
Hone Connect 15 June issue !!!!!
15 June 2024 issue. I called in to say I had NO internet, after being on line for 28mins I was told it is a known issue and it is being worked on they will come back to me. I received a call soon afterwards from another agent asking details of my issue to assist them in resolving it for everyone involved. Just before 2pm I called them again, I was informed that they still working on it but are closing for the day but ‘someone’ would let me know when resolved. It is now early hrs of 16 June and my internet is still NOT WORKING!!! Someone PLEASE assist me to resolve this issue.
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Replies (3)
Home-Connect's replyOfficial
16 Jun 2024, 08:25Dear Jeanette, I am deeply sorry to hear about the challenges you have faced with us. Your experience is certainly not reflective of the level of service we aim to provide at Home-Connect. I understand the frustration and inconvenience this situation has caused you. Best regards, home- connect, customer service.
Home-Connect's reply16 Jun 2024, 08:25
Official
Dear Jeanette, I am deeply sorry to hear about the challenges you have faced with us. Your experience is certainly not reflective of the level of service we aim to provide at Home-Connect. I understand the frustration and inconvenience this situation has caused you. Best regards, home- connect, customer service.
JL
Jeanette L's updateReviewer Update
17 Jun 2024, 13:50Update on my earlier review.
I received a call from Naveesh (apologies if I have the spelling wrong) early on Sunday morning June 16th. He informed me that the main issue had been resolved on Saturday and proceeded to assist me through the steps to resolve my issue. I also received a courtesy call from Custome Service this morning (Monday 17 June) to confirm with me that all was now resolved.
THANK YOU HOME-CONNECT - Sevice at its best !
I received a call from Naveesh (apologies if I have the spelling wrong) early on Sunday morning June 16th. He informed me that the main issue had been resolved on Saturday and proceeded to assist me through the steps to resolve my issue. I also received a courtesy call from Custome Service this morning (Monday 17 June) to confirm with me that all was now resolved.
THANK YOU HOME-CONNECT - Sevice at its best !
JL
Jeanette L's update17 Jun 2024, 13:50
Reviewer Update
Update on my earlier review.
I received a call from Naveesh (apologies if I have the spelling wrong) early on Sunday morning June 16th. He informed me that the main issue had been resolved on Saturday and proceeded to assist me through the steps to resolve my issue. I also received a courtesy call from Custome Service this morning (Monday 17 June) to confirm with me that all was now resolved.
THANK YOU HOME-CONNECT - Sevice at its best !
I received a call from Naveesh (apologies if I have the spelling wrong) early on Sunday morning June 16th. He informed me that the main issue had been resolved on Saturday and proceeded to assist me through the steps to resolve my issue. I also received a courtesy call from Custome Service this morning (Monday 17 June) to confirm with me that all was now resolved.
THANK YOU HOME-CONNECT - Sevice at its best !
Home-Connect's replyOfficial
17 Jun 2024, 16:42Thank you for the feedback, Jeanette!
Home-Connect's reply17 Jun 2024, 16:42
Official
Thank you for the feedback, Jeanette!