DT
Daniel T
1 reviews | Active since Jan 2015
01 Jul 2021, 22:37
#HomeConnectMustFall
After multiple calls, emails, Website query log and even WhatsApp to Home-Connect, 3 days later I still don't have an internet connection. You get transferred to a technical team that never answers your phone until it drops. When you eventually get through, you are just told that another call has been logged with Metro-Fibre and all you have to do is seat and hope. I am seating with 2 useless reference numbers at the moment. My business is interrupted and my wife is struggling with working from home due to lack of internet. These guys have total disregard. I am glad this is my last month with Home-Connect and Metro-Fibre!
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Replies (2)
Home-Connect's replyOfficial
02 Jul 2021, 13:42Good day Daniel.
I would like to apologies for the unpleasant experience you have been receiving.
I believe one of our support agents have been in contact with you and a resolution has been discussed .
Kind regards.
Home-connect.
I would like to apologies for the unpleasant experience you have been receiving.
I believe one of our support agents have been in contact with you and a resolution has been discussed .
Kind regards.
Home-connect.
Best regards,
Home-Connect's reply02 Jul 2021, 13:42
Official
Good day Daniel.
I would like to apologies for the unpleasant experience you have been receiving.
I believe one of our support agents have been in contact with you and a resolution has been discussed .
Kind regards.
Home-connect.
I would like to apologies for the unpleasant experience you have been receiving.
I believe one of our support agents have been in contact with you and a resolution has been discussed .
Kind regards.
Home-connect.
Best regards,
DT
Daniel T's updateReviewer Update
05 Jul 2021, 07:30Today is officially the 8th day without service, i've never ever received such bad service from any company it's actually disgusting. The technician come on Friday and i was told that the problem is resolved and my service should be back up in 1hr 30min, guess what? 3 days later and i'm still waiting. I will make it point to warn anyone who cares to listen against home-connect.
DT
Daniel T's update05 Jul 2021, 07:30
Reviewer Update
Today is officially the 8th day without service, i've never ever received such bad service from any company it's actually disgusting. The technician come on Friday and i was told that the problem is resolved and my service should be back up in 1hr 30min, guess what? 3 days later and i'm still waiting. I will make it point to warn anyone who cares to listen against home-connect.