BT
Betty T
1 reviews | Active since May 2022
12 May 2022, 11:59
HomeConnect the worst!!!!!!!!
The worst service provider with *********** agents. We got disconnected last around 20:00 because apparently we did not pay our monthly fee. In the morning we sent proof that we have not missed payment and therefore they had no right to suspend the service. We speak to Mpho Singo who told us that by 10am we’ll be reconnected as this was a stupid error on their side to disconnect us in the first place. Until now we’re still not connected, I called in 3 times and all I get is “we’ll follow up and call you now now” to which no one calls me for the supposed update. We PAID for the service ON TIME and still we’re not getting what we paid for. Also we requested they cancel this as of next month and we’ll take our business elsewhere … still nobody called or communicated anything about our request!
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Replies (5)BT
Betty T's updateReviewer Update
12 May 2022, 12:014 hours worth of work productivity lost and I bet you there’s nothing they’ll do to make up for the inconvenience they’ve caused us!
BT
Betty T's update12 May 2022, 12:01
Reviewer Update
4 hours worth of work productivity lost and I bet you there’s nothing they’ll do to make up for the inconvenience they’ve caused us!
Home-Connect's replyOfficial
12 May 2022, 12:26Dear Betty,
We would like to take this opportunity to apologize for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
Kind Regards, Home-Connect
We would like to take this opportunity to apologize for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
Kind Regards, Home-Connect
Home-Connect's reply12 May 2022, 12:26
Official
Dear Betty,
We would like to take this opportunity to apologize for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
Kind Regards, Home-Connect
We would like to take this opportunity to apologize for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
Kind Regards, Home-Connect
BT
Betty T's updateReviewer Update
12 May 2022, 12:30Your agent said she’ll call back in 10 min and that was 24min ago I am still waiting!!!
BT
Betty T's update12 May 2022, 12:30
Reviewer Update
Your agent said she’ll call back in 10 min and that was 24min ago I am still waiting!!!
BT
Betty T's updateReviewer Update
12 May 2022, 12:48@Homeconnect I’m now tired of waiting!
BT
Betty T's update12 May 2022, 12:48
Reviewer Update
@Homeconnect I’m now tired of waiting!
BT
Betty T's updateReviewer Update
12 May 2022, 13:02. I’m still not able to work or do anything for that matter that requires internet. Your agent called me 50 min ago and she said there’s apparently a month we paid to Dash fibre sometime in December or November (she was not sure herself). I told her ever since Home connect took over we have been paying into the bank account that’s on the invoice.
We ceased paying to dashfribre since last year when they were no longer a service provider. There is no payment we made to Dashfibre since 2021, the only account we’ve been using is the acc on the invoice which is Home connect’s.
The first agent said it was a mistake it will be sorted, the last person to call me said it’s last year’s payment when Home connect took over Dashfibre. I asked which month exactly ? She said she’ll call me in 10 min. It’s been over 40 min I’ve been waiting to hear what exactly she was referring to and when the hell am I getting the service I paid for !!!!!
Lastly consider this month as our last one because we talking our business elsewhere. You clearly want people to pay for something they’re not going to receive!
We ceased paying to dashfribre since last year when they were no longer a service provider. There is no payment we made to Dashfibre since 2021, the only account we’ve been using is the acc on the invoice which is Home connect’s.
The first agent said it was a mistake it will be sorted, the last person to call me said it’s last year’s payment when Home connect took over Dashfibre. I asked which month exactly ? She said she’ll call me in 10 min. It’s been over 40 min I’ve been waiting to hear what exactly she was referring to and when the hell am I getting the service I paid for !!!!!
Lastly consider this month as our last one because we talking our business elsewhere. You clearly want people to pay for something they’re not going to receive!
BT
Betty T's update12 May 2022, 13:02
Reviewer Update
. I’m still not able to work or do anything for that matter that requires internet. Your agent called me 50 min ago and she said there’s apparently a month we paid to Dash fibre sometime in December or November (she was not sure herself). I told her ever since Home connect took over we have been paying into the bank account that’s on the invoice.
We ceased paying to dashfribre since last year when they were no longer a service provider. There is no payment we made to Dashfibre since 2021, the only account we’ve been using is the acc on the invoice which is Home connect’s.
The first agent said it was a mistake it will be sorted, the last person to call me said it’s last year’s payment when Home connect took over Dashfibre. I asked which month exactly ? She said she’ll call me in 10 min. It’s been over 40 min I’ve been waiting to hear what exactly she was referring to and when the hell am I getting the service I paid for !!!!!
Lastly consider this month as our last one because we talking our business elsewhere. You clearly want people to pay for something they’re not going to receive!
We ceased paying to dashfribre since last year when they were no longer a service provider. There is no payment we made to Dashfibre since 2021, the only account we’ve been using is the acc on the invoice which is Home connect’s.
The first agent said it was a mistake it will be sorted, the last person to call me said it’s last year’s payment when Home connect took over Dashfibre. I asked which month exactly ? She said she’ll call me in 10 min. It’s been over 40 min I’ve been waiting to hear what exactly she was referring to and when the hell am I getting the service I paid for !!!!!
Lastly consider this month as our last one because we talking our business elsewhere. You clearly want people to pay for something they’re not going to receive!