CK
Casper K
1 reviews | Active since Jul 2019
02 Sept 2020, 12:51
HomeConnect Pathetic service
Been with them since Oct 2017, never had issues. Now suddenly everything goes wrong. I have upgraded to a 100mbps line - have been paying for it since May 2020. During Covid everyone got double their speed (except 100 & 200mpbs customers. I had 100mbps so I assumed my upgrade is through - sadly it was not. I am now back to 50mbps, 4 service staff have tried to convince me I am wrong, eventually they confirm the error is on their side - they forgot to inform their service provider (Vumatel) of my upgrade (for which I have been paying). They do not respond to calls, they do not answer their phones, and then they have the audacity to bill me an additional R210 - apparently I was in arrears - they have been in control of all debit orders from day one - so I cannot be in arrears.
ABSOLUTELY PATHETIC SERVICE AND NO RESPECT FOR CUSTOMERS - will leave them soon.
Helpful (0)
Replies (6)0
Replies (6)
Home-Connect's replyOfficial
02 Sept 2020, 13:28Good day Casper ,
We are sorry to hear that you are having an unpleasant experience with the Home-Connect Accounts department. Please confirm account details or Home-Connect application number so that we may escalate the matter for you. Our Accounts team will be in touch to rectify the matter.
We are sorry to hear that you are having an unpleasant experience with the Home-Connect Accounts department. Please confirm account details or Home-Connect application number so that we may escalate the matter for you. Our Accounts team will be in touch to rectify the matter.
Home-Connect's reply02 Sept 2020, 13:28
Official
Good day Casper ,
We are sorry to hear that you are having an unpleasant experience with the Home-Connect Accounts department. Please confirm account details or Home-Connect application number so that we may escalate the matter for you. Our Accounts team will be in touch to rectify the matter.
We are sorry to hear that you are having an unpleasant experience with the Home-Connect Accounts department. Please confirm account details or Home-Connect application number so that we may escalate the matter for you. Our Accounts team will be in touch to rectify the matter.
CK
Casper K's updateReviewer Update
02 Sept 2020, 13:35An even bigger insult - an automated reply.
You have my name and number, your accounts have sent me 4 mails already. You will keep everoynes unauthorised debit order deductions for a week and "refund by Monday"- great ploy to recover losses.
If you were serious you would have seen my tickets on your system.
You have my name and number, your accounts have sent me 4 mails already. You will keep everoynes unauthorised debit order deductions for a week and "refund by Monday"- great ploy to recover losses.
If you were serious you would have seen my tickets on your system.
CK
Casper K's update02 Sept 2020, 13:35
Reviewer Update
An even bigger insult - an automated reply.
You have my name and number, your accounts have sent me 4 mails already. You will keep everoynes unauthorised debit order deductions for a week and "refund by Monday"- great ploy to recover losses.
If you were serious you would have seen my tickets on your system.
You have my name and number, your accounts have sent me 4 mails already. You will keep everoynes unauthorised debit order deductions for a week and "refund by Monday"- great ploy to recover losses.
If you were serious you would have seen my tickets on your system.
Home-Connect's replyOfficial
02 Sept 2020, 15:54Good day Casper ,We are sorry to hear that you are having an unpleasant experience with the Home-Connect . Our team is currently trying to reach you on your cellphone with no luck . Please let us know when it will be convenient for us to give you a call
Home-Connect's reply02 Sept 2020, 15:54
Official
Good day Casper ,We are sorry to hear that you are having an unpleasant experience with the Home-Connect . Our team is currently trying to reach you on your cellphone with no luck . Please let us know when it will be convenient for us to give you a call
CK
Casper K's updateReviewer Update
02 Sept 2020, 16:36You called me, then suddenly had to end the call as "management" wanted to get in touch with me - I am still awaiting their call. Perhaps an indication of how they feel about customer service! I hope and pray they are on the receiving end soon, and that they then look back at their interaction with their customers and hang their heads in shame.
CK
Casper K's update02 Sept 2020, 16:36
Reviewer Update
You called me, then suddenly had to end the call as "management" wanted to get in touch with me - I am still awaiting their call. Perhaps an indication of how they feel about customer service! I hope and pray they are on the receiving end soon, and that they then look back at their interaction with their customers and hang their heads in shame.
Home-Connect's replyOfficial
02 Sept 2020, 17:14Good day Casper , We are trying to still reach you even now on your cellphone with no luck . Our team has managed to resolve your issue internally . Please do let us know when it will be convenient for our team to give you a call
Home-Connect's reply02 Sept 2020, 17:14
Official
Good day Casper , We are trying to still reach you even now on your cellphone with no luck . Our team has managed to resolve your issue internally . Please do let us know when it will be convenient for our team to give you a call
CK
Casper K's updateReviewer Update
02 Sept 2020, 18:04I have my phone with me all the time - no calls from you. Call anytime before 21h00 and after 07h00 tomorrow, makes no difference to me anymore.
CK
Casper K's update02 Sept 2020, 18:04
Reviewer Update
I have my phone with me all the time - no calls from you. Call anytime before 21h00 and after 07h00 tomorrow, makes no difference to me anymore.