Homeconnect is just another problem company

Getting tired of the same story. I have requested and spoken to an agent and she apparently spoke to the operations team who have okayed my request to downgrade my line. You cant just do forced upgrades. What if we cant afford it? Make it make sense. Now my downgrade request gets rejected because its only for new customers. SO should I cancel with homeconnect and then start all over as a new customer? ANyways, I Will be moving int he next 6 months so this damn useless company will not be my problem anymore. And dont ohone me after 1130am