HomeConnect Fibre Package

<p>On the 30th March 2017 I signed up for Home Connect 100/100 Fibrebold package. I specifically decided to go with the most expensive option in order to enjoy the fastest upload/download speeds. During the past four months I experienced mediocre speeds, but I assumed it was wifi limitations. My friend then finally did a speed test and it turns out I only had 25/35 speed!! I queried this with Homeconnect and they said that they did not have a support centre in Cape Town and can 'help' me remotely over the phone?? I then requested that they send a technician out at their cost, which they reluctantly did. The technician confirmed that the router that I recieved was never updated to accommodate 100/100 speed fibre and he did the upgrade for me in two ticks! I queried this with Homeconnect and they have refused to take any responsibility or compensate me for the 4 months of service not received. I am told on email that I am lucky they sent a tecnician out on their cost!</p>