Home-Unconnected by Home-Connect Fibre

I have a 200mb/s fibre line with Home-connect because I work from home but in the last month or so, my fibre line goes off basically on a daily basis. When I called them initially, they had no idea what was wrong and eventually blamed loadshedding! Happens I have a UPS so it is not loadshedding! A month later and I still have to go sit at Mugg and Bean to get work done and still pay R1200 for a pathetic line. They do get the line going somehow after a phone call but next day it is down again. Don't even try booking a complaint on their website as they do not get back to you.