Home Not Connected

I recently changed over from Mweb to this sad excuse of an ISP. During my migration period switching over from Mweb to Home-Connect, my internet was down for almost a week. The service received was poor to say the least, the blame was constantly pushed to MetroFibre with zero accountability taken. Fast forward to the current situation, my internet has been done a week now. Constant calls are made to which I am told they are "escalating" the matter. Feedback is provided in a 1 line email blaming MetroFibre again, No-one bothers returning calls. An agent promised me that someone will contact me and provide feedback before 8pm last night, no such email was sent. This has been my worst experience with an ISP. I suggest people stay away from these guys as I have never experienced an like this with my previous provider. I would even bother commenting on the speeds when my line does work. I personally recommend spending the little extra and using a more reliable ISP.