Home Fibre Nightmare

I have been offline for the past 10 days now. Phoning Home-Connect everyday now for the last 10 days and talking to almost everyone in customer service and support. Everyday, repeating the same story to each and every person. Our line was susspended on 2nd December after I recieved a new bank card and payment details needed to be updated with new card info. Sounds simple enough if you know what you doing, which they clearly don't.. After 1 week of back and forth phone calls and a fortune spent on airtime, I was told to cancel my current ISP in order to proceed. After cancelling the ISP i now had to re-apply as a new customer. After payment was made we had to wait 24 to 72 hours in order to be reconnected. And we are still waiting, its the 11th December, still not connect. This is highly unacceptable, jobs are on the line as everyone is dependant on a secure stable fiber connection in order to work from home. If I hadn't already made payment I would have cancelled with Vuma Reach and Home Comnect and gone to another service provider. This has been the worst experience I've had, and would like to ask people to please think twice before choosing your Fibre service provider. Make sure you choose a reliable, stable, well known service provider who's been doing this for a long time and who knows what they doing. Dont go with the smaller companies. You risk loosing your job if you do. .