Home-(dis)Connect(ed)

I paid my account on 01/09/24 at 07h09. Payment received successfully, however I still haven't been online since.

I was glad to learn that their renewal vouchers are now valid for 30 days instead of just 28 days, but I no longer see the benefit when I can't use my internet connection for at least two days out of every month.

This is the third time in as many months that I have had my service seemingly suspended after I already paid. However, I simply assumed it took longer for the payment to process on weekends and also it was too late to cancel their service after I already gave them my money.

I've spent the past three days resetting the router and reinstalling Windows, because there's no way to contact home-connect directly. Mobile data is not cheap and I've spent more than what I pay for fibre searching up solutions on Google.

Please assist