MM
Mazandi M

1 reviews | Active since May 2012

22 Jan 2026, 15:30

Home Disconnect with horrific chaotic accounting system. Beware

The worst company to do business with the extremely chaotic and poor accounting system. Every month they disconnect my services after I pay the premium. Every .month. I have to write review to Hellopeter, they realise their mistake and reconnect my services. I have already made payment of R890 before the 15th of January as previously arranged with them. After paying they send me a message this morning informing me that they will disconnect my services for outstanding R82. I responded to the email asked where the R82 they are disconnecting my services comes from. The statement that they sent me indicates that after I have made monthly payment they still try to debit my account, when it is not paid they expect me to pay R10. Clear indication that if there were funds in that account they would debit my account twice. I regret I ever took service with them. If I move to another service provider now after I have paid for the service they will refuse to refund me my money

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Replies (1)
Home-Connect
Home-Connect's reply22 Jan 2026, 15:32
Official
Dear Valued Client, thank you for your feedback. We apologize for any inconvenience an agent will contact you shortly to assist