Home-disconnect: business standing still over VoIP failure

Ai… you started out so well. I was so hopeful that you would become one of the greats! But it seems that the bigger the company grew the worse the service got.

Trying to keep all our fibre and internet needs at one place, we opted to go with Home-Connect’s VoIP system for our business. It has taken them almost 4 weeks to try and get our phones to work. Given: we wanted to keep our business number so they had to transfer such. The sad thing is: we can now make a call from the VoIP phone but it shows up as “unknown” caller on the receiving end. When trying to phone the business number, the reply is “this number does not exist”.

Our business is basically dead in the water with clients who can’t see who is calling and no client being able to call us!!! We have tried to reach out 4 times during this past week with no help from their side.

It is extremely frustrating not being able to phone a human but instead being transferred to a whatsapp line that takes 3/4 hours to respond which in complex matters like these only end up in “I will log a call back for you” answer.

Frustrated at this point I wanted to phone cancellations - as they seem to be the most useful helpers in times like these…. Sadly… no number is given to speak to cancellations dept. so I assume it’s almost impossible to cancel a service with them as well😅🤣

I am livid and fed up with getting referred to the next person who might or might not be able to help me with questions around our VoIP. If somebody can please phone me BEFORE end of day TOMORROW (Friday 10 April) we will try to keep our business with you.

If Home Connect fails to contact us, I will be writing a review on the cancellation process they have. I will also ask any advice on companies who can provide us with the service we need. Our business is standing still. We cannot wait any longer.

Concerned business owner