RS
Riaan S
1 reviews | Active since May 2013
05 Oct 2021, 20:29
Home-Disconnect .........
The only reason you are getting a single star is that this does not allow for zero stars. Home-Connect has been totally m.i.a during the fibre installation that is not happening or that is being delayed. I have logged several tickets both via email and on their website and has received zero response.
I have decided to cancel my fibre application and opted for cancelation, but even this has met with no answer. Even their call centre has you holding on either to the pount where your minutes runs out or the call automatically disconnects.
Please for the love thst is holy just acknowledge my cancelation so that I can search for an alternative ISP who is actually serious about their reputation.
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Replies (3)0
Replies (3)
Home-Connect's replyOfficial
06 Oct 2021, 12:56Good day Riaan.
We would like to apologies for the experience you have had with us thus far .
One of our agents will be in contact with you to discuss a resolution .
Kind regards
Home-connect
One of our agents will be in contact with you to discuss a resolution .
Kind regards
Home-connect
Home-Connect's reply06 Oct 2021, 12:56
Official
Good day Riaan.
We would like to apologies for the experience you have had with us thus far .
One of our agents will be in contact with you to discuss a resolution .
Kind regards
Home-connect
One of our agents will be in contact with you to discuss a resolution .
Kind regards
Home-connect
RS
Riaan S's updateReviewer Update
07 Oct 2021, 23:30Home-Connect phoned as promised. My only wish is to have my installation request withdrawn so that another ISP can aid me, however it seems that they are reluctant to have my account cancelled and is basically holding my installation address hostage out of pure spite.
If anyone is currently considdering an ISP, please do yourself a favour and give Home-Connect a pass.
At this point even Telkom, as bad as they might be seems like the poster child of customer service compared to them.
They can hold me hostage all they want, in the meantime I will make sure people are informed so that no one has to go through the same ****.
If anyone is currently considdering an ISP, please do yourself a favour and give Home-Connect a pass.
At this point even Telkom, as bad as they might be seems like the poster child of customer service compared to them.
They can hold me hostage all they want, in the meantime I will make sure people are informed so that no one has to go through the same ****.
RS
Riaan S's update07 Oct 2021, 23:30
Reviewer Update
Home-Connect phoned as promised. My only wish is to have my installation request withdrawn so that another ISP can aid me, however it seems that they are reluctant to have my account cancelled and is basically holding my installation address hostage out of pure spite.
If anyone is currently considdering an ISP, please do yourself a favour and give Home-Connect a pass.
At this point even Telkom, as bad as they might be seems like the poster child of customer service compared to them.
They can hold me hostage all they want, in the meantime I will make sure people are informed so that no one has to go through the same ****.
If anyone is currently considdering an ISP, please do yourself a favour and give Home-Connect a pass.
At this point even Telkom, as bad as they might be seems like the poster child of customer service compared to them.
They can hold me hostage all they want, in the meantime I will make sure people are informed so that no one has to go through the same ****.
Home-Connect's replyOfficial
20 Oct 2021, 12:54Dear Riaan
Thank you for your patience and reaching out to Home Connect.
We believe that your query has been resolved, please feel free to contact us directly if you are unhappy with the resolution or require further assistance.
Regards
Home Connect Team
Home-Connect's reply20 Oct 2021, 12:54
Official
Dear Riaan
Thank you for your patience and reaching out to Home Connect.
We believe that your query has been resolved, please feel free to contact us directly if you are unhappy with the resolution or require further assistance.
Regards
Home Connect Team