Home-disconnect

I phoned the support centre yesterday and was quite please with speedy answer and the action points listed by the consultant (logging a call with vumatel as my line is broken). I was then told I will receive a reference sms and vumatel will call me. I didn't receive said sms and no one has phoned me. I tried to phone the support centre again(4 times), but after 20 minutes of "the rain is down in Africa" I gave up.

I haven't had a decent line since instalation in September.

Please can someone help.