Home-Disconnect

It has now been more than 3 weeks since i first lodged a complaint with Home-Connect re: my line speed. I pay for a 500 Meg line and do not receive a 5th of this speed. I have made countless calls, lodged countless tickets, been passed around between Balwin Fibre and them about 3 times with no resolve to my issue. then I started emailing their escalations department with the hope of getting some kind of resolve to my issues, yet nothing has come from this as well. Friday i attempted another call to understand what the issue is with another promise that they will contact me momentarily to resolve the issue, only to be disappointed again.

I cannot understand why it is so difficult for a service provider to provide feedback and the service one pays for.