1 reviews | Active since Mar 2020
Home DIS Connect
Firstly, I get an sms from Home Connect about a week ago stating that they will be billing me at the end of the month. I call to find out what this is about and no-one can assist Eventually they come up with the reply that they have bought over Dashfibre. (No surprise that they closed!) I have tried calling customer service today as my fibre at home is down. 15:45 A 6 minute plus hold for customer service results in the call being cut off 15:51 I then call sales as these companies are cash focussed and will always want to take your money. Eventually someone answers but can't help me. ATransfer to support who have no clue about my issue. 17:12 Another call to support cut off 17:12 Another call to support who then come up with a Vumatel issue 'that they did not know about' but they will keep me updated. 17:22 Another call from support to verify serial number of router. 18:52 Another call to support and just be cut off after holding for over six minutes. Dont even bother with these people. Zero service and zero clue
We would like to apologies for the experience you have had with us.
One of our agents will be in contact with you shortly to assist.
Kind regards.
Home-connect.
We would like to apologies for the experience you have had with us.
One of our agents will be in contact with you shortly to assist.
Kind regards.
Home-connect.
