HOME-CXONNECT not willing to release Vumatel Line

I am now tired since 13 November I have tried to connect a new Afrihost fibre to my Vumatel line in a flat I rented from 1 December over 20 now Afrihost queries and about 4 vumatel queries. AND Two Home- Connect queries

The issue is that Afrihost keeps on telling me that HomeConnect still has an active line till end December. The current owner told me and send me proof of cancellation of the service as of 1 Dec 2023 (I sent proof to all parties)

He agin followed up yesterday and was assure it is cancelled, but I can see it is still active as I can use the old passwords to access the service and the ONT has 4 lights

Afrihost already delivered a new router to me , but it DOES not work as HOMECONNECT is unable to release the line from Vumatel

I have received my fibre router. After 10 interactions with Afrihost and 2 with Vumatel and 2 with HOME CIONNECT where I supp**** proof of residence, cancellation etc, I was promised that the connection will be activated on the 1st. Needless to say when I arrived on the 1st it was not active