aW
amelia W
1 reviews | Active since Dec 2015
22 Apr 2022, 10:00
HOME CONNECT/VUMATEL POOR SERVICE/INSTALLATION
Last month we had interruption in our wifi for 3 days....i reported...and i was send to who ever installed the service. I was told i have to pay another R1200 installation!!! Why do one need to pay installationfee again? Do you not pay installation fee only once??? After this i checked and the cables were not even layed underground...it was in only a section of PVC pipe in one of my gardenbeds....so firstly the intial installation was not done properly. I this a way of getting people to keep on paying!!!! a technician was sent out to do a "temporary fix"....WTH!!!! Since yesterday we have NO service again.....i am not sure why one have to pay installationfee several times!!!!!!
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Replies (5)0
Replies (5)
Home-Connect's replyOfficial
22 Apr 2022, 17:29 Dear Amelia,
We sincerely apologize for any inconvenience you may have experienced.
At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please expect a call from one of our agents to rectify the matter at hand.
Kind Regards
We sincerely apologize for any inconvenience you may have experienced.
At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please expect a call from one of our agents to rectify the matter at hand.
Kind Regards
Home-Connect's reply22 Apr 2022, 17:29
Official
Dear Amelia,
We sincerely apologize for any inconvenience you may have experienced.
At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please expect a call from one of our agents to rectify the matter at hand.
Kind Regards
We sincerely apologize for any inconvenience you may have experienced.
At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please expect a call from one of our agents to rectify the matter at hand.
Kind Regards
aW
amelia W's updateReviewer Update
26 Apr 2022, 09:20ok...so ..as per response they would have attended to the problem 22/04/2022...today is 26/04/22 and day 6 without ANY service, empty promises and numerous calls.
aW
amelia W's update26 Apr 2022, 09:20
Reviewer Update
ok...so ..as per response they would have attended to the problem 22/04/2022...today is 26/04/22 and day 6 without ANY service, empty promises and numerous calls.
aW
amelia W's updateReviewer Update
27 Apr 2022, 09:15Ok another day VUMA... No service empty promises. Think i should step up and contact a higher level of service complaints.
aW
amelia W's update27 Apr 2022, 09:15
Reviewer Update
Ok another day VUMA... No service empty promises. Think i should step up and contact a higher level of service complaints.
aW
amelia W's updateReviewer Update
28 Apr 2022, 09:10ok, so day 8 has arrived...with over 20 messages and pormisses for a technicial to attend....No appointment was met.... PPI GROUP...who ever and where they fit in instist on installation fee of R1200.00 ......What is next? PLEASE DO NOT MAKE USE OF HOME CONNECT.....VUMATEL...OR PPI GROUP....They are definetly NOT providing a service.
aW
amelia W's update28 Apr 2022, 09:10
Reviewer Update
ok, so day 8 has arrived...with over 20 messages and pormisses for a technicial to attend....No appointment was met.... PPI GROUP...who ever and where they fit in instist on installation fee of R1200.00 ......What is next? PLEASE DO NOT MAKE USE OF HOME CONNECT.....VUMATEL...OR PPI GROUP....They are definetly NOT providing a service.
aW
amelia W's updateReviewer Update
11 May 2022, 19:49Whoopy.. We had wifi for 5 days... Lol.. Down again... HOME CONNECT AND VUMA.... ABSOLUTELY POOR POOR AND WANT ME TO PAY... FOR WHAT EXACTLY MUST I PAY
aW
amelia W's update11 May 2022, 19:49
Reviewer Update
Whoopy.. We had wifi for 5 days... Lol.. Down again... HOME CONNECT AND VUMA.... ABSOLUTELY POOR POOR AND WANT ME TO PAY... FOR WHAT EXACTLY MUST I PAY