Home Connect's pathetic and appalling service !

I bought a Baldwin property in Cape Town 4 months ago. Baldwin threw in a wifi deal through Home Connect. I received emails from Home Connect on 29th of June asking for documents etc to start the process.

As I am taking occupation of the property next week, I followed up with Home Connect early this week when the wifi will be ready. I sent 3 emails to Home Connect this week with not a single reply from them. I managed to speak to someone in their client desk on Monday who said that the process has not started as yet due to a break down on their side. He said that he will get someone to call me on Tuesday. No one has called me back.

It has been 2 months since receiving the emails from Home Connect and me sending the documents requested and it is evident that nothing has happened on the Home Connect Side.

From my experience Home Connect appears to be a mickey mouse company and would not recommend them to anyone. As mentioned they do not reply to emails and even when you get to speak to someone no one calls you back.

I would like to bring this to the attention to the directors of Baldwin as its the worst experience for a home buyer particularly considering that the deal was recommend by Baldwin .

This service experience is down right pathetic and appalling. I cannot believe that companies like this exist out there in corporate South Africa. Its is a shame to any company's business conduct. It screams unprofessional and in my experience I have questions about the legitimacy of this company.