Home Connect’s customer care involves refusing to take customer complaints and overcharging loyal customers

Upgraded my internet package with Home Connect in April this year, only to find out I had been overcharged for my previous (lower speed) package for years because the price had apparently been dropped to attract new customers, but never dropped for existing customers. In other words, overcharged for loyalty. This in itself does not sit well with me. Nonetheless, I went ahead and upgraded. 2 (YES TWO) months later; with no warning Home Connect raised the price of the upgraded package I signed up for in April 2024. When I emailed to complain, I was told I could downgrade. REALLY!!! Otherwise nothing to be done. I followed up with 2 more emails only to be ignored. Today I called, and when I asked to be put through to a supervisor (Mosi apparently), I was told nothing could be done, and he couldn’t speak to me. When I asked to speak to the manager (Cleo), I was told she would just refer me to Mosi anyway. Brilliant way to deal with your complaints guys - just ignore them and refuse to put people through to your supervisor, and heaven forbid, don’t ever let people get anywhere near your manager. This is DISGUTING DISGRACEFUL AND DISRESPECTFUL customer care from Home Connect. In fact their so called customer care is an absolute joke. It is the antithesis of customer care. Guess what I will be doing as soon as possible!!!!!!!