HOME-CONNECT’s BAD QUALITY SERVICE AND RESPONSE

Back Here on Hello-Peter regarding HOME-CONNECT!! Quality service in this day and age is sadly something taken very lightly, we put our hard earned money into a company/product or service and expect your moneys worth of service, no road is without a bump or 2 here and there, I always leave room for human error and mistakes! Unfortunately some companies OR individuals running the show, just DO NOT give a **** about you and a customer/client when it comes to you having a mere QUESTION where a simple response or answer could have resolved so many unforeseen and uncalled for drama. Mails are answered by automated replies which in some instances are fine, but then it must be refined to such a point where it keeps you in the loop as to what’s happening and not have your followed up mails negated!! I received a mail giving me notice of maintenance work to be done from 2am - 6am this morning, my internet service has been off the entire day and is still off as I’m typing this, I do online remote work, which I cannot do at this point because I live in an area where signal is a huge problem, what ****es me off the most, they are quick to reply when it comes to money we owe or must pay, quick to dish out penalties for missed payments, but ridiculously unprofessional when it comes to dealing with problems, I understand there are thousands of complaints, but that’s not my problem, that must be managed, I pay for my service and if I request the reason for my service still being down I expect to be notified, this will put me at ease and won’t be a nag, I believe in most instances that’s what people expect, Home-connect without my consent, just upped my package deal to higher MEG line as well and I don’t need it, just to make more money out of me,if I wanted to up my line I would have told them I need it, we are 2 people, hence i took a package which suits us best. Home-connect just blatantly ignored that I was unhappy about it and continued to debit my account, so it seems that I will in time to come end up with a business package, that’s just a some more other things to be careful of when it comes to Home-connect, not a company you can walk along road with indeed. Home-connect please don’t contact me after this, I cannot do this everytime to get your attention, it’s ridiculous and pathetic. This comment will remain until you can fix your quality of service.