Home-Connect/Disconnect

I don't think I should even rate this review.

We have been a Home-Connect customer since 2017.

We have moved and requested to cancel our line (RUSD002) at our old address way in advance yet, tickets have been issued and I was not able to cancel on the Home-Connect website.

We are now in a situation where we don't have Wifi at our new place and have logged numerous calls and tickets and emails and very little feedback and communication from Home-Connect. We work from home and now we can't due to your incompetence.

We have cancelled and app**** for our new address but guess what.... No communication from Home-Connect, yet you are quick to take my installment every month. I'd like to know what service i'm paying for since we're not receiving any service.

I'm in a position where I would like to move to another provider.

You have first world solutions for a third world country and definitely don't have any customer support. I would like someone to treat this with a little more sense of urgency.

Thank you