Home connect - Zoom Fibre Pricing and Value Concerns

I’ve been a Home Connect - Zoom Fibre customer for some time and have generally appreciated the quality and reliability of the service. However, I was disappointed to see a recent increase in subscription prices, especially at a time when many other service providers are offering competitive packages at significantly lower prices for the same or even higher speeds.

In today's market, consumers have more choices than ever, and affordability has become a key factor—particularly with rising living costs. It’s difficult to justify paying more for a service when comparable (or even better) options are available for less. I strongly believe that Home Connect - Zoom Fibre needs to reassess its pricing structure or consider offering added value—whether through speed boosts, data bundles, or better customer rewards.

Loyal customers expect transparency, competitive pricing, and consistent value. Without a clear explanation for the increase or meaningful service enhancements to justify it, this move feels more like a step backward in customer satisfaction.

I truly hope Home Connect - Zoom Fibre takes this feedback seriously and reconsiders its approach. It’s not just about staying competitive—it’s about retaining the trust and loyalty of your customers.