Home-Connect= ZERO CUSTOMER SERVICE

Since joining Home-Connect ISP a few years ago, I have to date not received a single, that's right...NOT A SINGLE WhatsApp or SMS when there is a general outage in my area. I have to load airtime/data on my cell from a cellular company to look on other WhatsApp groups to find out if it is just me or if the issue is affecting everyone in my area. Pretty pathetic "customer service!"