Home connect worst service providers

Stay clear of HOME CONNECT

I did an application with home connect for fibre services on 31 January 2022, only to realize that my partner already did an application with another service provider so I requested a cancelation as at this point I didn't receive a router or have any communication of the installation or activation ..I started at 7am on 3 February 2022 calling and sending whatsapp messages to them requesting this cancelation. They then say to me that I will be liable for activation costs of R1140 as they already sent my router..still no communication from them regarding this then few minutes after my call to cancel they email to say they sending my router with a tracking number that doesn't exist with the courier company.. then I request a manager who till date has not called me but i get an email to say that I will need to give then a notice to cancel and they can only do this from 31 March 2022..my question is what are you canceling when I still haven't got any service from you? I got no router no internet connection and you want me to pay for 2 months premium and activation costs. What's worse is that no manager or consultant can call me after several requests they just ignore you but bully you to pay for something you don't have