Home-connect worse fibre service provider

Home-connect is the worse fibre service provider. Unprofessional and staff are not properly trained as each consultant told me a different story each time I phoned or emailed them. Please do not use home-connect. It took them 2 weeks to get there act together and only after I complained did i actually get some service with the help from help netstream consultants. I was also advised that since my activation was only done by the 16th of September that I would only pay from the day of activation which mean I should only be paying from the 16th of September to the 30th pf September. They are now charging me for 2 weeks use plus another full months amount all at once. DO NOT USE HOME-CONNECT. ABSOLUTELY USELESS