Home connect wifi

I am a home connect customer and i have been having problems consistently with their wifi. there is an issue each month and when you call, you hold on for minutes on end and they cannot tell why their line keeps on dropping. the last time i had an issue with the fibre, i had to make my own follow-ups. i was told to upgrade my package and the connection will be better, but still i have the same issue. i work from home and this is a huge problem for me, i need a stable network, each time i call, i waste airtime because they will tell me about that app that does not work that we need for the speed test. your support line is the worst and i wish you could have more consideration towards customers because you are not doing us a favour, we are paying for a service.