Home-Connect wheels are coming OFF, worst support ever !!!!

I signed up with home connect based on the hello peter review, I must say thought Vox was bad, but Home-Connect managed to beat that, absolutely the wort service ever, you you can CC in the whole HC team, Thabiso, Chris, Support, account, NOBODY does anything. You log a call, then 2 days will go pass, not a call nothing, just the automated response that we received your ticket, and when they do respond, they respond with please send a print screen of tracert and speed test, which was included in the original call, then nothing has been done or communicated, the asking if it was resolved? REALLY, lately, worse ping times ever, cant even play online games, latency issue, beyond note, logged two calls, not even a ticket, chatted online support, they will log a ticket, nothing, re-logged a call after no internet connectivity last night oh and there is NO 24/7 support , NOTHING not even a automated response from HC, give away less cars and rather spend it on proper support.