Home-Connect were very willing to help with my query regarding my new application of their service

Home-Connect were very willing to help with my query regarding my new application of their service. I called the customer care line to find out about the progress on my order as I had cancelled with the previous ISP and had no internet for a few days. They told me it could take a while to get activated and I asked if they could please hurry as I had no internet. They said they would escalate the request and to my surprise an hour or so later I got a message that my router was on the way. I am very happy to say that by the end of the day I had working internet again. Thank you home-connect for the great customer service.