FENT
Franna En Nita Thysse
1 reviews | Active since Jan 2023
15 Mar 2024, 18:20
Home connect waste of money and time
For more then a year now im struggeling with my internet call after call email after email and nothing from manegers to workers all the service is pathetic im so sick and tired yet i still need to pay them every month for what bad service no help at all home connect is a money making company they dont care about there customers or even there own name would not even suggest anyone to look at them when wanting internet you will have better signal with rain rqther go there
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Home-Connect's replyOfficial
15 Mar 2024, 18:52Dear Customer,I am truly sorry to hear about the challenges you have been facing with our service for over a year. Your frustration and disappointment are completely understandable, and I apologize for the inconvenience this has caused you.Please be assured that your feedback is valuable to us, and we take such matters very seriously. I will escalate your concerns to the relevant department for further investigation and resolution. We strive to provide the best service possible to all our customers, and it is disheartening to hear that we have not met your expectations.If you could kindly provide me with your account details or any specific issues you are facing, I will do my best to assist you promptly and ensure that your concerns are addressed effectively.Thank you for bringing this to our attention, and I appreciate your patience and understanding as we work to improve your experience with Home-Connect.Warm regards, Home-Connect Customer Service Advisor
Home-Connect's reply15 Mar 2024, 18:52
Official
Dear Customer,I am truly sorry to hear about the challenges you have been facing with our service for over a year. Your frustration and disappointment are completely understandable, and I apologize for the inconvenience this has caused you.Please be assured that your feedback is valuable to us, and we take such matters very seriously. I will escalate your concerns to the relevant department for further investigation and resolution. We strive to provide the best service possible to all our customers, and it is disheartening to hear that we have not met your expectations.If you could kindly provide me with your account details or any specific issues you are facing, I will do my best to assist you promptly and ensure that your concerns are addressed effectively.Thank you for bringing this to our attention, and I appreciate your patience and understanding as we work to improve your experience with Home-Connect.Warm regards, Home-Connect Customer Service Advisor