MR
Miss R
1 reviews | Active since Jul 2023
21 Feb 2025, 08:28
Home-Connect/ Vuma Fibre service disgusting!!!
Guys I am so sick of this company. I've been down since the 5th February 2025 up till now. Yesterday they said they will send a Technician to come and have a look and when I called them they told me another story.
My service expires on the 27th February which is next week and I know they will cut it off where as I've never been connected from the the 5th till today. I will never advise even my worst enemy to use their services, it is so disgusting!!
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Replies (2)0
Replies (2)
Home-Connect's replyOfficial
21 Feb 2025, 08:33Dear Happy, I am truly sorry to hear about the ongoing issues you have been experiencing with our services. I completely understand your frustration and disappointment with the situation you have outlined. Please accept my sincerest apologies for the inconvenience and frustration this has caused you. Your feedback is invaluable to us, and I assure you that we take these matters very seriously. To address your concern regarding the upcoming expiration of your service on the 27th February, please rest assured that an agent will be in contact shortly to assist.
Home-Connect's reply21 Feb 2025, 08:33
Official
Dear Happy, I am truly sorry to hear about the ongoing issues you have been experiencing with our services. I completely understand your frustration and disappointment with the situation you have outlined. Please accept my sincerest apologies for the inconvenience and frustration this has caused you. Your feedback is invaluable to us, and I assure you that we take these matters very seriously. To address your concern regarding the upcoming expiration of your service on the 27th February, please rest assured that an agent will be in contact shortly to assist.
MR
Miss R's updateReviewer Update
24 Feb 2025, 08:11I would like to thank Kevin from Vumatel because on Friday he assigned a technician to come and change my router and everything is working fine I'm back online now.
Keep up the good work Kevin, I really appreciate your hard work after I've been battling for two weeks with this issue!!
Keep up the good work Kevin, I really appreciate your hard work after I've been battling for two weeks with this issue!!
MR
Miss R's update24 Feb 2025, 08:11
Reviewer Update
I would like to thank Kevin from Vumatel because on Friday he assigned a technician to come and change my router and everything is working fine I'm back online now.
Keep up the good work Kevin, I really appreciate your hard work after I've been battling for two weeks with this issue!!
Keep up the good work Kevin, I really appreciate your hard work after I've been battling for two weeks with this issue!!