Home-Connect used to be great

This is my 5th year as a Home-Connect subscriber and I would give this a lower score if I could. It's difficult to express the extent of my frustration.

I'm not sure if you guys have had a change of ownership or management but the service I receive now is a far cry from 4 years ago.

You've gone from one of the most delightful ISPs I've dealt with to a daily problem.

Over the last few months I've experienced intermittent connectivity on a daily basis, being overcharged for the line speed on my account for a few months, and horribly slow speeds on a line that is supposedly not shaped or throttled - please review these terms for your own clarity.

I've had this issue investigated a few times this month, and I find myself calling about an issue every 2nd day - that's a bit untenable for me.

Get your act together guys. Early communication around when work is being done in the area that impacts connectivity or speed would be great. Actually, any communication would be great.

This is absolutely unacceptable, especially with people working from home. I was hugely supportive and encouraged most of my network to join you guys, but my tone will now change.

To any future subscribers, if you require a RELIABLE internet connection (if you work from home, or trade, or use the internet for anything really), there are better and cheaper ISPs out there.