JA
Jessie A

1 reviews | Active since Oct 2024

23 Oct 2024, 12:25

Home-Connect - Unprofessional Service! Please Avoid Using Them!

Greetings Home-Connect.Co.Za

URGENT ATTENTION TO MANAGEMENT, HR, FINANCE, BILLING DEPARTMENT

I have continuously contacted you without any positive help from your agents regarding the incorrect Billing of a service which you have not given to me as a potential customer that app**** for Home Internet Service to my Home but until this very moment of me sending this email to you, I have NOT received any Device and have NOT received or used any Internet Service of Home Connect.

Your Technician (Ashley) came out late in the afternoon after I have numerous times complained and have cancelled this PATHETIC SERVICE of WHICH I DID NOT EXPECT WHEN CONTACTING YOU - HOME CONNECT.

Failure on your side to terminate this account of which has been NO BENEFIT to me as I have NO INTERNET AND NO DEVICE that I have been billed incorrectly for, I will be taking further action against Home Connect and Publicly informing the Public Audience on Social Media and News Agencies about the unprofessional and lack of honest service from you with all the proof, screenshots, emails, call logs that I have.

I hereby will NOT PAY ANY CANCELATION FEE to you because you have NOT PROVIDED ANY SERVICES to me. I am not going to be bul**** into paying for NO SERVICES.

Regards

0
Replies (2)
Home-Connect
Home-Connect's reply23 Oct 2024, 12:34
Official
Dear Jessie, I apologize for the inconvenience you have experienced with Home-Connect. I understand your frustration regarding the incorrect billing for a service you have not received. An agent will be in contact shortly to assist.
JA
Jessie A's update03 Nov 2024, 16:08
Reviewer Update
Home-Connect, your agent called and said it is an ERROR on your side, she apologized and said she will fix the error made by you!

Today I get this message!!! How many more customers are you Home Connect going to continue wrongfully try to suck money out of for a service that does NOT exist and I have NOT USED!!! WHAT NONSENSE IS THIS!!!!

Dear Jessie Adams,
Your Home Connect debit order of R427.00 was returned on 2024-11-03.
Kindly arrange EFT payment within 2 days of this notice to avoid suspension of your services.
Banking details for EFT payment: CipherWave Home Connect, FNB, Acct No: ***8, Branch 257 255, Reference ADAJ009.
Regards ***