Home-Connect unfair customer treatment

Home connect making me to pay extra money for having to transfer my fibre line to a different address. I notified them exactly to be able to serve my 1 month notice(which i am supposed to do) and still i am told i violated the terms of contract. All because someone forgot to process my change request in good time and did not listen to my request when i called in. Now i am forced to pay charges to my cellphone provider to supply me with call records to aid their investigation as they gaslight me.

I logged ticked to the support team via their app, the request was never attended to. The ticked was only closed without any follow up.

No proper explanation to ensure they understand the customer's concerns. Please take down the App if it doesnt help anyone.

Now i a made to look stupid when the fault clearly is with their support team.