Home Connect unable to resolve my issue

8 Days ago Vumatel replaced cables in my area and then connected my line to Afrihost (whom, I might add, is obviously not my ISP). Home Connect has not resolved this for me and appears to be doing nothing as there has been zero progress on my ticket. It seems that I am unable to get my line back (a line that was allocated to me and that I have been paying for since last year).

I have been extremely inconvenienced during this time, am unable to work from home and am thus forced to drive to work every day. I have to make daily calls to plead for help which I am not getting. 8 Days and counting. I was promised a call back today which never happened. I am never able to get through to a manager to talk to and this lends me to believe that their customers are really not that important. As this appears to have been a Vumatel error and I am the one that is inconvenienced is Home Connect unable or unwilling to flex their muscles and sort this out. I find it rather apathetic and lethargic. I am extremely demotivated and dissapointed in Home Connect and Vumatel.