LF
Lindiwe F
1 reviews | Active since Jul 2023
17 Jul 2023, 12:13
HOME CONNECT ****TY CUSTOMER AGENTS
You chat to an agent on WhatsApp and they take hours to respond to your query some don't even know how to resolve your query, like now.. My query is not resolved and she decides to keep quiet and not answer me when I'm texting her.. My internet is down and she asked me to reboot and I did everything but still nothing is working, the internet is still down.. Now she is not responding to me, a whole hour, she hasn't responded.. These people know how to ruin a persons day
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Replies (4)
Home-Connect's replyOfficial
17 Jul 2023, 12:15Thank you for your feedback, Lindiwe. An agent will be in contact shortly to assist further.
Home-Connect's reply17 Jul 2023, 12:15
Official
Thank you for your feedback, Lindiwe. An agent will be in contact shortly to assist further.
LF
Lindiwe F's updateReviewer Update
17 Jul 2023, 12:18No man you guys are the worst, how hard could it be to just respond to a WhatsApp text.. There should be a time frame of 3 mins max to respond to a customer.. Imagine I have to sit on WhatsApp for a whole hour when I don't even have data to do that because my wifi is down.. No, you guys are not fair man.
LF
Lindiwe F's update17 Jul 2023, 12:18
Reviewer Update
No man you guys are the worst, how hard could it be to just respond to a WhatsApp text.. There should be a time frame of 3 mins max to respond to a customer.. Imagine I have to sit on WhatsApp for a whole hour when I don't even have data to do that because my wifi is down.. No, you guys are not fair man.
LF
Lindiwe F's updateReviewer Update
17 Jul 2023, 13:03Thank you, my wifi has been sorted out now.. She called me and we spoke and it has been resolved, Thank you.
LF
Lindiwe F's update17 Jul 2023, 13:03
Reviewer Update
Thank you, my wifi has been sorted out now.. She called me and we spoke and it has been resolved, Thank you.
Home-Connect's replyOfficial
17 Jul 2023, 13:05Thank you for your feedback, Lindiwe. Happy to hear that your issue has been resolved.
Home-Connect's reply17 Jul 2023, 13:05
Official
Thank you for your feedback, Lindiwe. Happy to hear that your issue has been resolved.