Home-connect treats good customers Badly

For the last 2 months Home-connect has been threatening to suspend my fibre line. My account has never been arrears, all my payments have been successfully. I have never been late with a payment. Then after sending me threatening SMS's they say my account is in order and I must ignore any SMS's that regarding suspension. Then less than 2 hours later after receiving the latter, home-connect send me another threatening SMS telling me my finger line will be suspended. I send their accounts team an email telling them to sort their admin out or else I will be cancelling my account. The Home-connext team then immediately sends me an email to cancel my fibre line. Poor and pathetic service from the Home-Connect Team