Home-connect to improve on their communication with their customers, I submitted my application and it took a week before getting approval and this is after I had to do follow up, same thing happened after getting approval, 5 days later I had to do a foll

Home-connect to improve on their communication with their customers, I submitted my application and it took a week before getting approval and this is after I had to do follow up, same thing happened after getting approval, 5 days later I had to do a follow up, which then indicates that 2 weeks had gone by with just paper work, my take on this could be done within 1 week including delivery. It's either home connect is short staffed or the personnel simply does not care about customer service.